Reply by Fifty Floor

Dear Valued Customer,

Thank you for taking the time to leave us a review. Firstly, we sincerely apologize to you for the incoviences you experience. We understand that you have commumicated with your local 50 Floor office to bring resolve to your concerns. We value your candid feedback and sincerely appreciate the opportunity to serve you.

Kindest Regards,

Angel Mobley
Customer Service Department
50 Floor
New Reviewer

At the the end of August, we had our living room carpet replaced and installed laminate flooring in out kitchen and dining room.

I'll start with the good- My sales rep Calvin was great, went over all of our options and even when we changed our mind in the middle of the quote was very professional and great to work with.

The carpet looks great and the install was done well.

Now, the not so good- The install team didn't arrive until noon and didn't leave until almost 10PM. In the process of them moving stuff around the scratched the finish off of my hardwood flooring, and used my dining room table to set things on, and scratched it too. the gaps between planks are uneven...some are tight, some not.

I was told during the sales pitch that floor leveling may need to be done and that the install team would do minor leveling. None was done, suggested or otherwise, the laminate was installed on top of existing vinyl flooring and there is an area where i can fit 2 stacked quarters under a straight edge where it is uneven, and I can see the floor flexing when I step in that area.

Also the 1/4 round molding was not trimmed to fit against the cabinets in the kitchen.

I called and emailed pictures to 50floor regarding the damage to my floor and table, and I have heard nothing.....not a peep and it has been 10 days since I sent this in. I am making sure to spread the word regarding my experience and that I should have went with Lowe's instead.

Reason of review: Poor customer service.

Monetary Loss: $500.

Preferred solution: Price reduction.

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