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Dear Valued Customer, Thank you for taking the time to provide feedback on your experience. Your local 50 Floor office has attempted to communicate with you to discuss and bring resolve to your floor matters. We sincerely would appreciate the opportunity to...
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Review
#1549593 Review #1549593 is a subjective opinion of poster.
Tags
  • Sucks
Fifty Floor's reply to:

Fifty Floor in Smyrna, Tennessee - Crummy customer service

Dear Valued Customer,

Thank you for providing feedback on your experience. We pride ourselves in maintaining the highest quality standards for our customers. We hope you will give us the opportunity to discuss this matter further with you. Your local market has attempted to call to further address your concerns. We look forward to communicating with you to address your listed concerns.

Thank You,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
Review
#1410710 Review #1410710 is a subjective opinion of poster.
Reason of review
Bad quality

Had 3 bathrooms done in sheet vinyl and 2 rooms plus corridors in laminate wood with natural trim to match everything else in the house. There has not been any attempt at resolving the flaws with the install to date and it has been 5 months now.

These are what I would call hit and run . I had to deal with installers that could not speak English and had to use an interpreter app to talk with them . After having a little time to get a thorough look at everything there are several unacceptable items that need repaired but I goes on DEAF EARS as they say , we signed saying everything was ok . All that was signed for was the fact that someone did install a product but no one can say it is ok as they did not get done with these installs till late night and we stayed outside out of the way almost entire time so as to not limit their working areas.

These people need to be put out of business if their customer service is non existent and you only get what they want to give you forquality. The sheet vinyl in 1 bathroom was not prepped correctly and vinyl was installed with spry loc adhesive spray and the 1/4” underpayment was not run wall to wall or feathered at edges. The installer said he was doing what he was told to do . The edges of sheet vinyl are caulked and the floor makes a noise when you walk it.

I have called several times and no one answers at the local office , so I called the main office here in Ga.

and had a service order written and was told since we signed a paper there was nothing more that could be done for us . This is very poor service if any !

Fifty Floor's reply to:

Fifty Floor in Nashville, Tennessee - 50 Floor RESOLUTION to "Not what they show on Talk of the Town"

Dear Valued Customer,

Thank you taking the time to share feedback on your experience. We are happy to learn of your overall satisfaction for our services provided by your local 50 Floor office to address your flooring matters. It was a sincere pleasure to earn your business. Thank you for choosing 50 Floor for your flooring needs.

Kind Regards,



Angel Mobley
Customer Service Department
50 Floor
678-961-2266
Review
#1335473 Review #1335473 is a subjective opinion of poster.
Pros
  • Product and customer relations response
Reason of review
Good customer service

I am very happy to report that the Assistant General Manager at 50 Floor (Eric Tetreault) responded quickly to my complaint and together we came to a mutually satisfactory resolution! I was pleased that the company was so expeditious in addressing my concerns and moved promptly to fix the problem.

My credit card was credited with an agreed upon amount to help cover the cost of a new mattress. Mr. Tetreault was courteous, listened intently, and understood my situation. So many other companies try to minimize customers' complaints.

In the future I will recommend 50 Floor to the HOA and other residents at my Townhouse development. The quality of their work and flooring materials were exceptional.

Thank you to the upper management in their superior customer relations and response! Like

Resolved
Fifty Floor's reply to:

Fifty Floor in Nashville, Tennessee - Not what they show on Talk of the Town Extra! - Resolved

Dear Valued Customer,

Thank you for providing feedback on your experience. While we are unhappy to learn of your experience, we do understand that you have communicated with your local market to have your concerns addressed further. We appreciate the opportunity address your matter(s) and look forward to serving you again for future projects.

Thank you for choosing 50 Floor for your flooring needs.

Kind Regards,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
Review
#1331402 Review #1331402 is a subjective opinion of poster.
Pros
  • Carpet
Cons
  • Installers and customer service
Reason of review
Poor customer service
Loss
$2200
Preferred solution
Price reduction
Fifty Floor - Not what they show on Talk of the Town Extra!

Update by user Aug 21, 2018

I am very happy to report that the Assistant General Manager at 50 Floor (Eric Tetreault) responded quickly to my complaint and together we came to a mutually satisfactory resolution! I was pleased that the company was so expeditious in addressing my concerns and moved promptly to fix the problem.

My credit card was credited with an agreed upon amount to help cover the cost of a new mattress. Mr. Tetreault was courteous, listened intently, and understood my situation. So many other companies try to minimize customers' complaints.

In the future I will recommend 50 Floor to the HOA and other residents at my Townhouse development.

The quality of their work and flooring materials were exceptional. Thank you to the upper management in their superior customer relations and response!

Original review posted by user Aug 16, 2018

First - they are NOT the "low price leader" in flooring. I compared them to two other companies and they were all the same!

Myers was within $40. Second- the well dressed clean cut installers you see moving furniture and cleaning up so meticulously are NOT what comes to your door. I had three immigrant workers from a third party firm-only one spoke any English and he did not fully understand the importance of how NOT to mishandle a Tempurpedic mattress in their moving of the furniture. Third- these three workers were in a very big rush to leave my job and get to their next-WITHOUT doing a proper walk through with the Certificate of Completion Form and Verification of Damage forms!

They only allowed me the time to sign and pay the balance. While the carpet was properly installed the clean up and moving back of furniture was sloppy. I had to get them to move heavy pieces back to their original places. Clean up and vacuuming was cursory at best.

Fourth-after their departure I went to remove linens from the bed for washing and that is when I discovered the misaligned layers of the Tempurpedic mattress. I did not see this before because the coverlet was thrown over the end of the bed. Tempurpedics are designed to last 20+ years and I had intended on keeping this another 10. The layers are fitted together inside a permanent covering and cannot be realigned if the mattress is mishandled.

I cannot put on a fitted sheet or position the mattress properly on the bed frame now. When I called Tempurpedic they explained that they could not fix this and I would have to buy a new mattress. ($2,200). I called customer service at 50 Floor to register these complaints and spoke with Tammy Wilson.

Ms. Wilson. I was aware that I was on the third day of the 3 days to make a complaint. Ms.

Wilson listened to my account of my job and she was very rude and abrupt. I also sent photos of the misaligned shifted layers of the mattress. Right away she said "we are not going to buy you a new mattress". She hardly apologized and did admit that 50 Floor has had service problems due to having to use third party sub contractors to install.

Ms. Wilson called me back after reviewing the complaint -presumably with higher management. She again offered no resolution or compensation-instead she waxed on and on about HER problems and the company's struggles with labor!! She was obviously trying to garner sympathy from ME when I was the customer who had been mistreated.

I had to end the call. I have had to bear the expense of a new mattress. When I showed the Tempurpedic salesperson pictures of what was done he asserted that the mattress had definitely been mishandled. My insurance agent tried to intervene by calling the owner/General Manager but got NO answer and NO voicemail.

I have also tried to reach Mr. Ron Luchetti -GM- but did not get through. (The telephone number given is the same as Ms. Wilson's but with a different extension.) Essentially I am being ignored.

I had to bear the cost of a new mattress.

I also filed a complaint with the Better Business Bureau. I will steer people away from 50 Floor whenever possible.

Fifty Floor's reply to:

Fifty Floor in Nashville, Tennessee - POOR SERVICE 50FLOOR HAS NO ORGANIZATION WHAT SO EVER

Dear Valued Customer,

Thank you for taking the time to communicate to us your experience with your floor installation. Please accept our sincerest apology for all issues you faced during your floor installation process. We understand that you have now communicated with your local office who has addressed these issues with a resolve. Thank you for choosing 50 Floor for your flooring needs.
Review
#1307472 Review #1307472 is a subjective opinion of poster.
Cons
  • I did not like the customer service at all
Reason of review
Poor customer service

we signed a contract on 5/29/18.to repair the sub flooring in one small area then lay vinyl. First off, what we had picked out was no longer available ,so we had to pick out another vinyl.

4 weeks later they sent a crew here to repair the floor and did not have enough material to repair it nor did they send a transition piece.so after many calls to 50Floor ,another person came out with the vinyl but no wood to repair the sub floor. several weeks later one person came out and took it on himself to get the wood and other material that was needed and did repair the floor,I am so thankful for that one person that went out of his way to repair our floor.I would say do not use 50Floor.

Fifty Floor's reply to:

Fifty Floor in Nashville, Tennessee - Horrible installation

Dear Valued Customer,

Thank you for your feedback. We greatly apologize for all inconveniences you experienced for your installation as we were not aware of these matters until recent. As it was advised to you, the local market is gladly working to resolve all flooring concerns you have mentioned. Thank you for taking the time to speak further on your flooring matters along with you providing additional information that was requested to further the process for a resolve.

Thank you for choosing 50 Floor for your flooring needs.

Kind Regards.
Review
#1243001 Review #1243001 is a subjective opinion of poster.
Reason of review
Work Experience or Job Application
Loss
$6500
Preferred solution
Let the company propose a solution

My floors were supposed to take 2 days to install. I took 2days off work for this.

The first day the guy came late, unloaded flooring and left. Second day came late, worked on install and wanted to leave at 5 with floors less than half done. I had to have a friend come another day so they could finish but again they did not. Horrible install, gaps in flooring, around doorways, cut to much off molding.

Came back again several weeks later. I was asked if I wanted the same guy and I said no. He came anyway. Still horrible looking.

This was $10,000 worth of top of the line of flooring! I thought I was going to get quality work. Boy was I wrong.

No communication skills at this company. My floors still look horrible.

Fifty Floor's reply to:

Fifty Floor in Nashville, Tennessee - BAD SERVICE

Dear Valued Customer,

Thank you for taking the time to advise 50 Floor of your experience. It is our intent to make sure every customer’s matter is addressed thoroughly. We appreciate you taking the time to speak with us further to bring resolve to your matters. It was our pleasure to take care of your flooring needs.

Review
#1220334 Review #1220334 is a subjective opinion of poster.
Reason of review
Poor customer service

Can not take pictures of damage to wall and base board. Am disable and don't have people that come to see us.

We will just handle this problem. This is the 2nd time your people have messed up. We will just not use 50 floors again or recommend. I want my review posted liked you post all the good reviews.

The last one I posted. Thank You Tammy Wilson for trying to help. But not everyone has a cell phone.

Baseboards painted scrapped off bad on side. Wall one side scuffed up.

Just had painted. The salesman was great but the people that put the carpet down never said a word to us.

No phone call to let us know they were coming.

Will start posting on face book. Bad service.!

Fifty Floor's reply to:

Fifty Floor in Nashville, Tennessee - Very Poor Service

Dear Mr. and Mrs. Hooper,

Thank you for sharing your feedback on your experience with 50 Floor. We are aware that you are in communication with the local manager of your market to further address your floor installation concerns. We sincerely apologize for the inconveniences you have experienced and wish to thank you for continuing to allow 50 Floor to rectify your floor installation concerns.
Review
#1134675 Review #1134675 is a subjective opinion of poster.
Cons
  • Unsatisfied
  • Run arounds by employees
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

My wife and I called in mid October to schedule an estimate for laminate flooring in our den, kitchen, dining room. A rep.

came on October 20, 2017 to speak with us and show samples. We picked out what we want and he completed the order that same evening. On November 16 I called the same representative that took our order about a time frame when the material would come in and could get our floors done by Thanksgiving. It wasn’t ten minutes when a lady called saying materials came in and when they could come and install it.

We set November 20-21 (Mon-Tues) for installation and was told they would be in at 6:30 AM and leave the shop by 7:00 AM to head our way. We got a call about 10:00 AM letting us know they were on the way. The two men that came out was very professional and polite. They were going over with us what was going to be done and started to lift up the carpet in the dining room and saw that the sub-floor was 1/4” lower than kitchen.

Installers called the boss & let him know, it was decided to get 1/4” plywood to put down and the flooring. They left to check on plywood & came back in about 20 minuets saying someone else would be out with plywood to put down & left again telling us they would be back shortly, this is now about 12 noon time frame. We never heard from anyone from your company. We sat here all day waiting & at 4:20 PM my wife tried to call the main number, no answer so she called the number from who ever called earlier and it was the installers phone.

He said the offices had already closed and he was off now. She asked him what time he’d be back tomorrow and he said it maybe next week now he was waiting for someone to get the plywood put down. Needless to say we are very upset with your company and feel we were given the run around all day. We changed our schedules around as we were told the new flooring would be down by Tuesday (21st) in time for Thanksgiving.

Now your install guys are telling us it may be next week. Our rooms are in total array because we believed our flooring would be installed. Between my wife and I we’ve had 9 back surgeries and it is very hard and painful to keep moving all these rooms around because your people can’t seem to get the necessary goods together. I would like a call from management tomorrow morning after 8:00 AM with an explanation why all these delays and what is offered by management in form of a discount.

I look forward to hearing something.

Joe & Rebecca Hooper 112 Shacklett Lane Ct. (615) 207-8284, this is my cell

Fifty Floor's reply to:

Fifty Floor in Antioch, Tennessee - Worst ever

Dear Valued Customer,

Thank you for taking the time to submit a review regarding your experience with 50 Floor. I do understand that 50 Floor has resolved your floor matters now. We truly appreciate you choosing 50 Floor for your flooring needs and apologize for any inconveniences that may have been caused to you. You are welcome to give me a call directly should you have any additional matters to address.

Kind Regards,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266
Review
#882108 Review #882108 is a subjective opinion of poster.
Reason of review
Being lied to

As I see my post is not showing It Took 2 weeks to finish. Never showed up.

Stove and regf. moved to dining room And they didn't come back. Talked with Tim in Nashville said he will com. something for everything we when threw Never happen.

And no one every call or gave a ***. Just lies. What happen 50 floors ! The only person that was good was the salesman, boy were we fooled.

And my dining room floor is not level as it was before. Took all my dresser drawers out and said you have to ut them back in. The salesman looks like a fool. As of July 15 I will post this ever were I can.

I would hate for someone else to spend this kind of money and get screwed. And I still have to do the other half of my house.

Contact Fifty Floor Customer Service

Mailing Address:
4701 Granite Drive
Tucker, Georgia 30084
United States
All Fifty Floor Contacts

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Fifty Floor's reply to:

Fifty Floor in Watertown, Tennessee - 50 Floors Suck

Thank you for your review. We’re so happy you decided to choose 50 Floor for your flooring needs. Please feel free to give me a call directly to address any floor concerns you may have.

Thank You,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266 (Direct)
Review
#718711 Review #718711 is a subjective opinion of poster.
Pros
  • Installers
  • Second round of installers
Cons
  • Installation
  • Unsatisfied
  • No calls back
Reason of review
Poor customer service
Loss
$400
Preferred solution
Price reduction

I waited 4 wks. for my floors after they tore up carpet and left.

Office and managers were rude and had one excused after another. The installers were great no problem. Management will not return calls and lie. Talked to 3 different people about when they would come and install, but no one had a answer.

Never go with them....go local! The installers also said the company had fired several people in the 4 wks that I was waiting and trying to get an answer on why they were so late with my floors. I was told they would install Sept 23, well they tore out carpet and left said they.

Finally on Oct 16th a second crew from Atlanta came to help out. The first crew was fired!