Fifty Floor's reply to:

Fifty Floor - 50 Floor RESOLUTION to "Not what they show on Talk of the Town"

Dear Valued Customer,

Thank you taking the time to share feedback on your experience. We are happy to learn of your overall satisfaction for our services provided by your local 50 Floor office to address your flooring matters. It was a sincere pleasure to earn your business. Thank you for choosing 50 Floor for your flooring needs.

Kind Regards,



Angel Mobley
Customer Service Department
50 Floor
678-961-2266
ID
#1335473 Review #1335473 is a subjective opinion of poster.
Pros
  • Product and customer relations response
Reason of review
Good customer service

I am very happy to report that the Assistant General Manager at 50 Floor (Eric Tetreault) responded quickly to my complaint and together we came to a mutually satisfactory resolution! I was pleased that the company was so expeditious in addressing my concerns and moved promptly to fix the problem.

My credit card was credited with an agreed upon amount to help cover the cost of a new mattress. Mr. Tetreault was courteous, listened intently, and understood my situation. So many other companies try to minimize customers' complaints.

In the future I will recommend 50 Floor to the HOA and other residents at my Townhouse development. The quality of their work and flooring materials were exceptional.

Thank you to the upper management in their superior customer relations and response! Like

Fifty Floor - Not what they show on Talk of the Town Extra!
Dear Valued Customer, Thank you for providing feedback on your experience. While we are unhappy to learn of your experience, we do understand that you have communicated with your local market to have your concerns addressed further. We appreciate the opportunity...
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Resolved
ID
#1331402 Review #1331402 is a subjective opinion of poster.
Location
Nashville, Tennessee
Fifty Floor's reply to:

Fifty Floor - POOR SERVICE 50FLOOR HAS NO ORGANIZATION WHAT SO EVER

Dear Valued Customer,

Thank you for taking the time to communicate to us your experience with your floor installation. Please accept our sincerest apology for all issues you faced during your floor installation process. We understand that you have now communicated with your local office who has addressed these issues with a resolve. Thank you for choosing 50 Floor for your flooring needs.
ID
#1307472 Review #1307472 is a subjective opinion of poster.
Cons
  • I did not like the customer service at all
Reason of review
Poor customer service

we signed a contract on 5/29/18.to repair the sub flooring in one small area then lay vinyl. First off, what we had picked out was no longer available ,so we had to pick out another vinyl.

4 weeks later they sent a crew here to repair the floor and did not have enough material to repair it nor did they send a transition piece.so after many calls to 50Floor ,another person came out with the vinyl but no wood to repair the sub floor. several weeks later one person came out and took it on himself to get the wood and other material that was needed and did repair the floor,I am so thankful for that one person that went out of his way to repair our floor.I would say do not use 50Floor.

Fifty Floor's reply to:

Fifty Floor - Horrible installation

Dear Valued Customer,

Thank you for your feedback. We greatly apologize for all inconveniences you experienced for your installation as we were not aware of these matters until recent. As it was advised to you, the local market is gladly working to resolve all flooring concerns you have mentioned. Thank you for taking the time to speak further on your flooring matters along with you providing additional information that was requested to further the process for a resolve.

Thank you for choosing 50 Floor for your flooring needs.

Kind Regards.
ID
#1243001 Review #1243001 is a subjective opinion of poster.
Reason of review
Work Experience or Job Application
Loss
$6500
Preferred solution
Let the company propose a solution

My floors were supposed to take 2 days to install. I took 2days off work for this.

The first day the guy came late, unloaded flooring and left. Second day came late, worked on install and wanted to leave at 5 with floors less than half done. I had to have a friend come another day so they could finish but again they did not. Horrible install, gaps in flooring, around doorways, cut to much off molding.

Came back again several weeks later. I was asked if I wanted the same guy and I said no. He came anyway. Still horrible looking.

This was $10,000 worth of top of the line of flooring! I thought I was going to get quality work. Boy was I wrong.

No communication skills at this company. My floors still look horrible.

Fifty Floor's reply to:

Fifty Floor - BAD SERVICE

Dear Valued Customer,

Thank you for taking the time to advise 50 Floor of your experience. It is our intent to make sure every customer’s matter is addressed thoroughly. We appreciate you taking the time to speak with us further to bring resolve to your matters. It was our pleasure to take care of your flooring needs.

ID
#1220334 Review #1220334 is a subjective opinion of poster.
Reason of review
Poor customer service

Can not take pictures of damage to wall and base board. Am disable and don't have people that come to see us.

We will just handle this problem. This is the 2nd time your people have messed up. We will just not use 50 floors again or recommend. I want my review posted liked you post all the good reviews.

The last one I posted. Thank You Tammy Wilson for trying to help. But not everyone has a cell phone.

Baseboards painted scrapped off bad on side. Wall one side scuffed up.

Just had painted. The salesman was great but the people that put the carpet down never said a word to us.

No phone call to let us know they were coming.

Will start posting on face book. Bad service.!

Fifty Floor's reply to:

Fifty Floor - Very Poor Service

Dear Mr. and Mrs. Hooper,

Thank you for sharing your feedback on your experience with 50 Floor. We are aware that you are in communication with the local manager of your market to further address your floor installation concerns. We sincerely apologize for the inconveniences you have experienced and wish to thank you for continuing to allow 50 Floor to rectify your floor installation concerns.
ID
#1134675 Review #1134675 is a subjective opinion of poster.
Cons
  • Unsatisfied
  • Run arounds by employees
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

My wife and I called in mid October to schedule an estimate for laminate flooring in our den, kitchen, dining room. A rep.

came on October 20, 2017 to speak with us and show samples. We picked out what we want and he completed the order that same evening. On November 16 I called the same representative that took our order about a time frame when the material would come in and could get our floors done by Thanksgiving. It wasn’t ten minutes when a lady called saying materials came in and when they could come and install it.

We set November 20-21 (Mon-Tues) for installation and was told they would be in at 6:30 AM and leave the shop by 7:00 AM to head our way. We got a call about 10:00 AM letting us know they were on the way. The two men that came out was very professional and polite. They were going over with us what was going to be done and started to lift up the carpet in the dining room and saw that the sub-floor was 1/4” lower than kitchen.

Installers called the boss & let him know, it was decided to get 1/4” plywood to put down and the flooring. They left to check on plywood & came back in about 20 minuets saying someone else would be out with plywood to put down & left again telling us they would be back shortly, this is now about 12 noon time frame. We never heard from anyone from your company. We sat here all day waiting & at 4:20 PM my wife tried to call the main number, no answer so she called the number from who ever called earlier and it was the installers phone.

He said the offices had already closed and he was off now. She asked him what time he’d be back tomorrow and he said it maybe next week now he was waiting for someone to get the plywood put down. Needless to say we are very upset with your company and feel we were given the run around all day. We changed our schedules around as we were told the new flooring would be down by Tuesday (21st) in time for Thanksgiving.

Now your install guys are telling us it may be next week. Our rooms are in total array because we believed our flooring would be installed. Between my wife and I we’ve had 9 back surgeries and it is very hard and painful to keep moving all these rooms around because your people can’t seem to get the necessary goods together. I would like a call from management tomorrow morning after 8:00 AM with an explanation why all these delays and what is offered by management in form of a discount.

I look forward to hearing something.

Joe & Rebecca Hooper 112 Shacklett Lane Ct. (615) 207-8284, this is my cell

Contact Fifty Floor Customer Service

Website:
50floor.com
Mailing Address:
4701 Granite Drive
Tucker, Georgia 30084
United States
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