Fifty Floor's reply to:

Fifty Floor - Wow! Terrible Sales Rep.

Dear Valued Customer,

Thank you for bringing this matter to our attention regarding your negative experience. Please understand that we do not take this matter lightly, and we sincerely apologize as it is being addressed in a timely manner for you. We understand that you are in communication with your local 50 Floor office to address your matters further and we appreciate you continuing to partner with 50 Floor for your flooring needs. Thank you for your business.

Sincerely,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266 (Direct)
ID
#1508757 Review #1508757 is a subjective opinion of poster.

We had an appointment yesterday and I've never had such an experience. The sales rep. (Robert) was in in our home 2-3 minutes before he made the assumption that we couldn't afford the services of 50 floor. He didnt even know what type of flooring we wanted yet. He was literally still standing in the doorway when he said: "Our products aren't cheap." " We'll probably be the most expensive quote you'll get."

Why would he tell a potential customer that? Maybe because it was Friday and he didn't want to do the work? Or - and I hate to think this - maybe he just assumed that we couldn't afford it because we're black? He had no basis for assuming that we couldn't afford it - we certainly didn't tell him that. Furthermore, we hadn't discussed prices, taken measurements or even seen any samples at this point. We were still standing in the doorway.

When I assured him that we were looking to have our floors installed sooner than later, he then offered to show us samples. It's my understanding that this company has many options, but he only showed us wood grain options. When I asked if they had LVP in a stone or brick pattern he said: "Yeah, but it's more expensive." I asked to see the product, not for him to direct me towards what he "thought" we could afford.

It was just demeaning and insulting. Akin to being in an upscale store and having the rep. tell you what you couldn't afford. Several times throughout the conversation he mentioned that the 50 floor is "pricey". When he finally took the measurements and entered the info., he said that he would send the quote. He never did.

I've read a lot of good reviews about this company and I must say that I'm very surprised and still offended by the sales rep.

I'm thinking that they just lost a good customer unnecessarily. We certainly don't want to spend our money with a company that allows such behavior. Nor would we want him to get a commission based off of our sales. If he is an example of the 50 floor staff, then maybe this experience was a blessing in disguise. When he left, my husband and I just look at each other in disbelief.

Fifty Floor's reply to:

Fifty Floor - 50 Floor - Flooring Installation Review from Dallas, Texas

Thank you for your review. We appreciate you considering 50 Floor for your flooring project. Please feel free to give me a call directly to schedule a sales representative to visit your home.

Thank You,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266 (Direct)
ID
#704166 Review #704166 is a subjective opinion of poster.

I was interested in purchasing flooring from 50 floors BEFORE I read the reviews. NO WAY

2 comments
Anonymous
#1059695

Thanks but no thanks!

Anonymous
#1046879

Thank you for all of your posted reviews. After viewing many television commercials in my market, I was about to contact this company to request an estimate for a large hardwood flooring installation.

However, after reading all the accounts of unsatisfied customers, I will search for another company with whom to conduct my business.

View more comments (1)

Contact Fifty Floor Customer Service

Website:
50floor.com
Mailing Address:
4701 Granite Drive
Tucker, Georgia 30084
United States
Phone:
(877) 503-5667
Contact Fifty Floor Customer Service

Fifty Floor Products and Services Reviews

Product or Service Reviews
Installation  1.9 33
Flooring Installation  1.8 92
Customer Care  1.4 17
Manager  1.0 3
Flooring Installation Estimate  1.7 3

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