State: Texas Product: Fifty Floor Flooring Installation Clear all filters (2 of 87 reviews match)
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Fifty Floor's reply to:

Fifty Floor in Houston, Texas - Misleading and bad customer experience - Resolved

Dear Valued Customer,

Thank you for sharing your experience and giving 50 Floor the opportunity to quickly correct your concerns with your installation. We appreciate your business and the confidence you placed in us. We look forward to working with you again in the future.

Thank You,

Angel Mobley
Customer Service Department
50 Floor
Review
#1387154 Review #1387154 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation

Update by user Oct 24, 2018

Wrote a previous review that explained my frustration after the first day of work. I was contacted by the company to apologize for scheduling errors that caused my frustration.

The rest of the process was very good, great sales person, and the end product is beautiful.

I will always support and promote a company that expects the best, and produces the best and if a flaw or error happens along the way, quickly corrects and owns the mistake. Great Job, and thanks John for being a true professional.

Original review posted by user Oct 23, 2018

We were only having one room done the master bedroom told it would take one day when the workers were not Shocked anywhere near finished we were told they would not be back till Wednesday because they had another customer scheduled now my house is a mass no master bedroom and we have to wait while other customers are being served. Bad customer service planning when another customer starts before the previous one is finished

Fifty Floor's reply to:

Fifty Floor in Round Rock, Texas - Worst experience

Dear Valued Customer,

Thank you for your feedback. One of our number one priorities for a customer is to continue providing assurance for a successful completion of their floor installation. We do understand that there were inconveniences in which occurred during your floor installation process and we greatly apologize for these occurrences. We are also aware now that the local market has brought resolve to your concerns for your installation. If this is not the case or if you have additional concerns, please feel free to contact me directly to address further.
Review
#1235896 Review #1235896 is a subjective opinion of poster.
Service
Fifty Floor Flooring Installation
Reason of review
Bad quality

The crew to lay the floor didn’t show up until noon the first day, and was at least an hour or more late the following days. They did not speak English so communication was impossible.

They rushed laying the trim, assuming because they ran out of time from being late every day. The trim did not match anything. It looks so bad, I had to hire a handy may to come in and fix it. A$500 concession was given, after being charged just short of $10,000!!

Makes me sick every time I think about it. Terrible!! The vanity was removed from the bathroom, we were told they would install the new vanity, didn’t happen. Do not use this company.

Look at the pictures!! Definitely not worth the money, stress or heart break.

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