Reply by Fifty Floor

Dear Valued Customer,

Thank you for bringing this matter to our attention. Firstly, we’d like to offer our sincerest apologies for any inconveniences we may have caused you. We understand that you have communicated with your local 50 Floor market to address your matters further for a resolve. Should you have additional matters that have not been addressed, you are more than welcome to give me a direct call as I would be happy to assist you further.

Kind Regards,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266 (Direct)

Originally we were scheduled to have carpet installed on Monday (04/15/2019). We never received an install time so we called the Raleigh office and asked for an estimate time of arrival. We were informed that “the installer never showed up”. We wish we knew that earlier. They rescheduled for today (04/18/2019). 2 hours after a scheduled phone call to give us an estimate time of arrival we were once AGAIN informed that the “installer never showed up” and we would have to reschedule. 3rd time will not be a charm!

I told them to cancel the service all together and we’ll find another company.

This company is under the mercy of an installer who simply doesn’t show up for work. Talk about a single point of failure!

This will be addresses via social media and the evening news so that nobody has to deal with such an unprofessional company.

It’s been 6 hours so far and not even a manager has called to apologize!

Reason of review: Problem with delivery.

Fifty Floor Cons: No communication or response to emails or phone calls, Contractors are tried on customers.

  • Sucks
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