Reply by Fifty Floor

Dear Valued Customer,

We would like to apologize again for your recent experience. We're sorry to hear you were less than satisfied with your 50 Floor service. We pride ourselves on our customer service and the high-quality standards we maintain. We understand that you have been in contact with the manager and have been able to address your concerns. Please feel free to call 1 877-503-5667 if you have any additional questions or concerns.

Yours sincerely,
50 Floor
877-503-5667
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The installation process was a NIGHTMARE. Fortunately on the positive side of that they made it right. It took what I would consider a excessive amount of time for it to happen, but it was attempted to be made right eventually. The longevity of the work remains to be seen, we are only 8 months in after having our complete house redone with waterproof laminate and carpet.

However, if you feel most of your decision for remodeling/upgrading your house is made with good customer service in mind , I would steer VERY clear of this company. Whatever money they saved me was not worth dealing with the below average and defensive customer service they provide. That goes from installation employees all the way up to the General Manger (whose name is Ron in case its necessary to know).

Ive always been willing to pay a premium to feel good about a job (or request) that I hire out for a professional to deal with. Customer Service goes a LONG way with me. I also tend to deal only with companies or businesses that get recommended to me by friends (or family)

After my experience with 50 Floors, i will need to re-evaluate those stances. I will do my best to make sure no one has to deal with the issues I had to deal with while looking for flooring or carpet. Thanks for your time in reading this

User's recommendation: Avoid at all costs.

Product or Service Mentioned: Fifty Floor Installation.

Preferred solution: An apology for unprofessional conduct from Ron the general Manager to my wife. Look into outside sourcing out a customer service class for better training for ALL employees. Not only with subordinates but leadership and executive staff.

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