Needed new flooring in kitchen/pantry/mud rm, to match existing flooring. Went w 50Flr, altho est was 25% higher than others ONLY because the sample looked like a perfect match.
In prep, pantry, kitchen, laundry stuff had to be moved out of place (all over the rest of the house); lic plmber shut off gas supply(150$ each time they came); took time off of work. 1st round: workers came with material that did NOT match the sample I had chosen! Rescheduled; gas reconnected; wasted day; sales person blamed bad sample. Due to my health condition, all kitchen/pantry supplies had to stay scattered everywhere.
2nd round: Gas disconnected; took time off; they never showed up! Manager blamed the sales person, rescheduled for very next day. 3rd round: My 3rd day off. They arrived 11am, finished at 10pm.
No time for gas reconnection that day or next 6 days because I had no more time-off-work available. No cooking for 7 days! The new flr color matched existing flr, but looks dull, no sheen. Since then (Apr 24), called manager at least 10 times, he keeps promising reparation ("maybe a sheen-coating can be put on"); month and a half later, NOTHING!
Sales manager called once and same promises; NOTHING! The sales person (who sold me the stuff) doesn't respond AT ALL!! So much aggravation! The costliest estimate!
For what?? Very disappointing!!
Reason of review: Lot of aggravation to get product installed; installed product not what customer chose; customer satisfaction does not seem to be of concern.
Monetary Loss: $5200.
Preferred solution: Let the company propose a solution.
I liked: Installers were competent, Floor is beautiful but the lack of trim work ruins the look.
I didn't like: Process was aggravating, End product looks dull, Being given the run around once installation was finished.