My wife and I called in mid October to schedule an estimate for laminate flooring in our den, kitchen, dining room. A rep.
came on October 20, 2017 to speak with us and show samples. We picked out what we want and he completed the order that same evening. On November 16 I called the same representative that took our order about a time frame when the material would come in and could get our floors done by Thanksgiving. It wasn’t ten minutes when a lady called saying materials came in and when they could come and install it.
We set November 20-21 (Mon-Tues) for installation and was told they would be in at 6:30 AM and leave the shop by 7:00 AM to head our way. We got a call about 10:00 AM letting us know they were on the way. The two men that came out was very professional and polite. They were going over with us what was going to be done and started to lift up the carpet in the dining room and saw that the sub-floor was 1/4” lower than kitchen.
Installers called the boss & let him know, it was decided to get 1/4” plywood to put down and the flooring. They left to check on plywood & came back in about 20 minuets saying someone else would be out with plywood to put down & left again telling us they would be back shortly, this is now about 12 noon time frame. We never heard from anyone from your company. We sat here all day waiting & at 4:20 PM my wife tried to call the main number, no answer so she called the number from who ever called earlier and it was the installers phone.
He said the offices had already closed and he was off now. She asked him what time he’d be back tomorrow and he said it maybe next week now he was waiting for someone to get the plywood put down. Needless to say we are very upset with your company and feel we were given the run around all day. We changed our schedules around as we were told the new flooring would be down by Tuesday (21st) in time for Thanksgiving.
Now your install guys are telling us it may be next week. Our rooms are in total array because we believed our flooring would be installed. Between my wife and I we’ve had 9 back surgeries and it is very hard and painful to keep moving all these rooms around because your people can’t seem to get the necessary goods together. I would like a call from management tomorrow morning after 8:00 AM with an explanation why all these delays and what is offered by management in form of a discount.
I look forward to hearing something.
Joe & Rebecca Hooper 112 Shacklett Lane Ct. (615) 207-8284, this is my cell
Product or Service Mentioned: Fifty Floor Flooring Installation.
Reason of review: Problem with delivery.
Preferred solution: Let the company propose a solution.
I didn't like: Unsatisfied, Run arounds by employees.