We got our floors done back in March of 2019 and ever since then we’ve had nothing but issues. We had carpet installed on our floors upstairs and laminate downstairs.
The quality of the carpet is very nice and we have no complaints about that, but the laminate is an entirely different story.. In the beginning we were very mislead by our salesman who no longer works for the company.. He not only told us our floors were covered no matter what happened to them but also told us the quality of them were very good..
Not too long after we got the floors done we saw a couple of boards bowing in our dining room so we called and had someone come out to take a look at them. Immediately he said it was water damage.
Us, not knowing what that looks like, thought it could be a possibility bc when we get ice out of our ice machine in our refrigerator, sometimes ice drops and our dog grabs it and eats it in the dining room. So we let this go, and since then haven’t let our dog eat ice to be on the safe side..
Our next issue was in our main walkway coming into our house. In the corner of one of the boards was a chip. We again called someone out to take a look at it.
The guy that came out tried to fill it in with something, he asked me if it looked ok and I said no, it looks the exact same. He proceeded to tell me that he was going to have to order a box of boards in order to fix all of the boards that needed to be fixed. I had a leftover box from original installation and pointed that out to him. He then began to fix and replace boards.
Before he left we inspected it and it looked fine.
Our last issue has been the worst. Since the guy came out to fix the chipped board everything has gone downhill... All of the boards he replaced now has bubbling going through the center of them and is peeking at the joints. It looks completely different than the ones in our dining room that have water damage and there is no way that it could be water damage as there is no water around that walkway..
We called once again to have someone come take a look at it. The same guy came out, as the previous two calls, and immediately says that it’s water damage. He offers to take a board out to verify but we didn’t want to do that because he said taking the board out would be a permanent thing as he could not reinstall it. So he leaves.
Since then, my husband and I talked and decided to have him come back out to take a board out to verify or try and figure something else out bc of poor quality material.
Three different issues since March is ridiculous!! My husband has called and emailed on multiple different occasions being told he would be contacted by management. It’s been two weeks and he has yet to be contacted by a manager.. His email contact, Rhonda, has now ignored 3 of his emails over the past week.
We are not happy with the product and wanted to see if there was anyway to work something out to get better quality product, we even offered to pay the difference!!
But no one will respond and we keep getting ignored. This is no way to do business!
Reason of review: Bad quality.
Monetary Loss: $5000.
Preferred solution: Let the company propose a solution.
Fifty Floor Pros: Carpet.
Fifty Floor Cons: Customer service, Being given the run around once installation was finished, Employees, Laminate floors.